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Getting Started with Hetki.ai

Welcome aboard,

We genuinely value your choice of Hetki.ai to enhance the value derived from customer, business, and partner interactions. Our primary goal is to simplify your tasks and contribute to your professional successes, ultimately fostering company growth and higher revenue !

Starting your journey with Hetki is straightforward and effortless ;)

This page will be regularly updated to incorporate the latest enhancements

​1. Log in to Hetki & Gain Entry to Hetki.ai's Dashboard

3. Set up your first meeting with Hetki.ai (pertaining to Recording subscription)

2. Review past recordings & access other functionalities

Please take note of the ongoing license categories available through Hetki.ai:

a. Recording License Users: This permits recording of your meetings, access to Hetki.ai's dashboard, review of previous recordings along with associated analytics, comment incorporation, and the initiation of new meetings supported by Hetki.ai.

b. Collaborator License Users: It's important to note that this category does NOT facilitate meeting recording through Hetki.ai. However, active participation and value addition in team meetings, discussions, and calls are encouraged.

Configuration of Recorder and Collaborator Licenses is managed by your designated Company Administrator, often the Team Lead. This is accomplished through the "Settings" tab. Once licenses are allocated by the admin, which includes the process of user addition or invitation, an email invitation is dispatched to the user. This email marks the initiation of the sign-in and onboarding process.

1. Sign in & Access Hetki.ai's dashboard

Following the successful completion of your subscription payment, you can expect to receive a prompt and official welcome email from Hetki.ai in your inbox.

Receiving this email confirms the successful activation of your subscription, granting you access to the pertinent features outlined in your chosen plan.

To proceed, you can access Hetki.ai's Dashboard in one of two ways: either by clicking on the designated button in the Welcome email or by visiting https://app.hetki.ai/. Consider bookmarking this link for ease of future access.

Please note that upon access, you will be prompted to log in. Kindly use the account associated with the Welcome email sent to you. Hetki works on Google meet, MS Teams and Zoom.

We're thrilled to have you on board!

Upon your initial login, an empty dashboard view will greet you, signaling that you are now fully prepared to commence recording or collaborating in meetings!

Congratulations! You're now equipped to start with Hetki !

2. Set up your first meeting with Hetki.ai

Please take note: This feature is exclusively accessible to users with a Recording subscription. For any inquiries about subscription plans or potential changes, feel free to reach out to us at hello@hetki.ai or contact your designated sales representative.

To facilitate a meeting setup with Hetki.ai, it's imperative to include at least one participant outside your organization with a distinct email domain (such as YOUR CUSTOMERS OR PARTNERS).

For illustration: if your organization's email domain is name@acme.com, it necessitates the inclusion of a participant with an email domain distinct from acme.com, such as name@hetki.ai.

Once this criterion is met, you can proceed with scheduling the meeting as you typically would. Be sure to invite at least one external participant. The resultant meeting will be displayed in the Your Schedule section within the main Dashboard, as outlined below:

Should any queries arise, please don't hesitate to reach out.

To proactively disable recording for a specific meeting, you can simply switch the control to "Off." Additionally, if you wish to limit access to the recording from others, you can achieve this by toggling the control to "Priv."

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Turn off the recording

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Restrict access to the recording

3. Access your call library

Upon logging in, the History / Calls panel will provide you access to your past recordings (exclusively for Recording subscriptions) and your team's recordings (accessible to all subscription types).

Upon clicking on the recording, you will be directed to the corresponding recording's dashboard. This dashboard encompasses the video recording itself, along with the insights and analytics generated by Hetki.ai.

You have the capability to leave comments and feedback within the recording, tag other users, and associate your comments with timestamps in the video

Additionally, I encourage you to explore the Analytics, Notifications, and Alerts features, leveraging them to your utmost advantage

And... that's it. You are now all set for a new and better experience when interacting with your customers and partners. For any questions or feedback regarding your experience with Hetki.ai, drop us an email at hello@hetki.ai

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