In this article, we compare three most popular video conferencing tools, namely Zoom, Google Meet and Microsoft Teams, to have calls with customers. Each tool is attractive for different reasons, and customer-facing professionals should consider their strengths and weaknesses before making the decision of what tool to use to communicate with customers. Luckily, committing to one platform doesn’t mean you have to endure its shortcomings. You can always use additional tools to

An integral part of meetings that is note-taking, remains unchanged despite the diversification of meeting types. Remote meetings in addition to the traditional face-to-face meetings is a new norm and a growing trend. People still need to condense the essence of a meeting into written form for archival, informing or follow-up purposes, albeit with new challenges brought on by the digital setting. One of the common challenges during remote meetings is about the gap in communic